OUR POLICIES
Our current Business and Ordering Policies are as follows:
You may choose either a piece from stock or we will be happy to make something for you.
If you choose from stock, you may charge your purchase to MC, VISA, DISC or AMEX.
You may also send us a check or money order payable to:
Southpaw Beadworks
311 Lawrence Road
Trumbull, CT 06611
If you use a credit card and your piece is in stock, it will be shipped out at once.
If you are sending a money order or a personal check,
your piece will be sent out as soon as payment clears.
If you order a Custom piece, payment in full must be received before any work is begun.
Custom orders are not subject to cancellation once work has begun.
Custom orders are not returnable or refundable.
Shipping and Handling:
All pieces are sent out insured.
Priority Mail (2-3 business days) add $15.00.
Express Mail Overnight add $35.00.
UPS or FEDEX:
Express Saver (3rd Business day) $15.00
2nd Day Air $35.00
Next Day Air $45.00
Orders for Next Day Air MUST be received before 10:00 AM that day.
Global Priority Mail and UPS/FEDEX International rates available on request.
RETURNS:
We aim for complete customer satisfaction.
If you are not completely satisfied with your purchase, we want to hear about it.
Let us know what is wrong and we will do everything in our power to make it right.
If something happens to one of our items due to normal wear,
we will repair it or replace it at our discretion.
If the piece was mishandled in any way,
we will repair it if at all possible at the customer's expense.
Items returned for any reason except company defect
will be subject to a 20% restocking fee.
Native American Jewelry is not returnable.
Custom made Cowboy Boots are not returnable.
Shipping charges are not refundable.
We will be happy to answer any questions you may have.
send us an email at: info@southpawbeadworks.com
or give us a call at 203.268.8977.
